A lifelong student of European history and a dedicated fiber artist who can turn wool into a functional, polished garment (WOW, by the way!)—Mary Liz applies patience, ongoing education, passion, and a deeply human touch to every client service interaction.

As a commercial customer service representative, Mary Liz handles endorsements, certificates of insurance, task triage, and day-to-day client service—supporting small business clients with the attention and detail they require. Drawing on her 30 years in customer service, a big part of Mary Liz's job is keeping a vigilant eye on multiple communication channels—email, task systems, and IM—to ensure fast, accurate follow up and service delivery with every client.

CLIENT SUCCESS SPOTLIGHT

Late on a Friday afternoon, Mary Liz received a panicked call from a client about to lose her business license due to unfiled State-level insurance certificates. With less than an hour to spare, Mary Liz gathered all relevant information, produced the certificates, and delivered them to the client in time to save the business—protecting not only the owner's livelihood but also the jobs of every employee that came after.