Born in Australia and raised across three continents, Lisa has spent her life learning how to read new cultures, environments, and personalities quickly—a skill she now channels into understanding each client's business world and tailoring coverage to fit.

As a commercial lines account manager, Lisa focuses on making sure clients are genuinely well taken care of—reviewing coverages, closing gaps, and keeping policies aligned with how clients' businesses operate. From fielding day‑to‑day questions about invoices, endorsements or new risk exposures to coordinating quotes with underwriters and working renewals 90-120 days ahead, Lisa is the calm, detail‑driven partner clients rely on to keep things clear, competitive, and under control.

CLIENT SUCCESS SPOTLIGHT

Partnering with a long-term client whose premium had climbed to an uncomfortable level, Lisa marketed the account broadly and leveraged the client's safety record and tenure to negotiate a near-flat renewal on the package and workers compensation policy. The savings hit home and preserved the longtime client relationship.